EPMP 2000 DISCONECTS SM

Hi all, 

i have an Epmp 2000 that kicks all clients, sometimes kicks all except 1... 

today i have to reboot it because the ap has kicked all SM.... 

that is happening with versions 4.3.2.1 and i have downgraded to 3.5.6 .... and same history...

i also have an epmp 1000 that set randomly clients to the default ip (190.168.0.2) instead of their PPPOE ip , also tested on 3.5.6 and 4.3.2.1

any one has the same problem?? 

Hi,

We believe that ePMP2000 disconnects all the clients was fixed in the latest 4.4.1 so I strongly recommend to update.

On the PPPoE address I would recommend to check if PPPoE was established and what are the logs on your PPPoE concetrator.

Thanks,

Dmitry

hi Dimitry, 

thx for your reply, i will update to latest version all the sm and aps, by the way

in picture you can see the log from my mikrotik, the group i have highlighted is the one who gave me the issue this morning. 

i will look for an SM log 

thx

did you solved the pppoe problem? it happends to me before...

hi mate, 

unfortunatelly no ....

i have just received a call from a client arguing me  because he was watching his favourite movie on straming....

i checked the connection, on the ap , the SM was on default IP 192.168.0.2 ....

i manually deregistrede the sm and when its back to the Ap qith the correct ip ( PPPOE ) , i check the log and this is what is showing.: (on the time of the disconnectiion )

Nov  3 17:04:36 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:05:06 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:05:21 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:05:51 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:06:06 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:06:36 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:06:56 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: getaddrinfo failed with error_code=-2
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: Not able to resolve cloud.cambiumnetworks.com
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: Not able to resolve  cloud.cambiumnetworks.com 
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: OpenConnection to cloud.cambiumnetworks.com:443 failed 
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: Unable to discover cnMaestro URL (re-discover in 339 seconds)
Nov  3 17:07:06 marivi DEVICE-AGENT[3309]: Attempting (re)connection in 5 minutes
Nov  3 17:07:26 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:07:47 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:08:17 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:08:32 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:09:02 marivi pppd[1587]: Interface ath0 has MTU of 1492.
Nov  3 17:09:17 marivi pppd[1587]: Unable to complete PPPoE Discovery
Nov  3 17:09:47 marivi pppd[1587]: Interface ath0 has MTU of 1492.

Could you please send your SM configuration/networking screenshot or SM tech dump file? You can send as private message if you prefer.