ePMP 3000 showing "Smart antenna disconnected"

I have two epmp 3000 base radios that is still showing Smart antenna disconnected even after upgrading the software versions. I have also checked the pig tail cables and they are firmly fixed on the radio.

What else can I do?

Hi @KOwopetu123,

the screenshot shows SW Do you have the same issue on 4.6.1 or 4.7-RC7?

Dear Andrii

Yes please I have the same issue with the 4.6.1 version

Kindly advice what next can I do please.

Are the cables connected H to H and V to V? I think with them connected properly, the cables should cross?

Do you have the cables crossed? You need to follow the labels on the Radio/Antenna, not the directions/pictures. So, H=H and V=V as per the labels on the radio and the antenna BUT this WILL have the cables crossed - and that’s required in order for it to function.

How the radio is powered? Is there original power brick or something else?

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.