ePMP Basic Information and Troubleshooting
VERIFY POWER
- Verify PoE and\or power brick are functional
- Verify cables are functional – if possible, plug into a known working radio
- Verify LEDs are functioning – note any LEDs that might indicate a problem
ETHERNET
- Verify appropriate LED is working (check enet, gps, power,etc)
- Can you Ping the default and\or local IPs (192.168.0.1/2 and 10.1.1.254)
- Attempt direct connection to GUI interface of radio (bypassing any possible switch\router issues)
RF Conditions
- Check configuration settings such as: Tx power, antenna connectivity, antenna gain, connectivity, GPS\Sync settings and devices
- Target Receive Power should be the same on all APs in the same geographic area
- Check Spectrum Analysis (and be sure the radio has been put back into regular operational mode following SA)
- Check appropriate statistics on Monitor\Performance – note any dropped\error packets
- Check SysLog if available
If problem persists, then proceed to “Open Support Request” http://www.cambiumnetworks.com/support/open-a-support-case