ePMP1000 can't onboarded on cnMaestro

can't connect epmp1000 with firmware 2.5.1 on cnMaestro, status at the device "connecting"

Is it ePMP1000 Hotspot or ePMP1000 AP?

ePMP1000 AP

The device must be able to connect to internet, try ping to an ip, let´s say like if you can´t ping it you can´t connect to cnMaestro.

He's been waiting patiently for his radio to onboard for over a year now... now that we're in the 2020's it's bound to happen soon... any year now!!