Hello, I have a SM that we tried to import to a sector and it gives a error: Claimed device details are not available. Then just lists the SM's MSN/MAC (we double/triple checked that they were right), we just had the tech swap out the SM and put the new MSN/MAC in the Spreadsheet. After that it imported with no problems. Anyone have any idea's whats going on here? I have attached screen on the Maestro (Cloud) error.
- Claimed device error.PNG (13.4 KB)