Failed Update cnPilot Enterprise (E-series)

Products cnMaestro
1

Hello,

How to resolve the unfinished update software for cnPilot Enterprise (E-series)?

Update Cambium Modem.jpg
Update Cambium Modem.jpg1309×546 64.6 KB

2

Hi Kiendy, 

           Whether this job was manually triggered or Automatically triggered?   Seems like the update job is in hung state.Can you please go to Application>Job>Software update > and check the job status. Please click on the "show more " button and take a screenshot of the error message and share it with us. 

Regards

Anandakrishan 

 
 
3

I have upgraded the software manually, but then it is not stopped for three days.

I check the result and it was shown like this

4

Hi Kiendy,

            I'm not able to download the attached picture. Are you using cloud account or on-premise. If cloud, please add me anandakrishnan.v@cambiumnetworks.com to your account as super administrator to have a look. 

Regards

Anand 

5

Hi anandakrishnan,

I have invited you to look our cloud.

thank you

6

Hi Kiendy,  

          I checked in the cnMaestro and found that the upgrade job is successfully completed and all the AP's are upgraded to 3.11.3.1-r4 image. I'm attaching the screenshot from the software update page and the jobs page for your reference. 

          Another thing i've noticed in the jobs page is, recently, there are lot of failed software update jobs. There are two reasons for this, 

        1) Job was created multiple times (already one job is running and another created for the same - means clicking on upgrading AP multiple times) . Please make sure that the queued upgrade jobs are done for the AP,before starting another upgrade for the same AP. 

        2) "Firmware digital signature check failed" this might because the AP memory might be low, because of that AP is not able to upgrade. Suggest to reboot the AP and try upgrading after the reboot. 

Regards

Anand

7

Hi Anand,

Thanks for your help.

I have other problem here, the AP can not sync to the cloud.

Previously I configure the Splash Page on guest access, but when i tried to sync from cloud to the AP, the status is not in sync.

Would mind to help again

8

Hi Kiendy, 

           This error message is the result of enabling "Request option all" on multiple VLAN interfaces. Please enable "Request option all" only on the UPLINK VLAN, once enabled, AP learns the default gw thru this VLAN.

Suggest to upgrade all the AP's to 3.11.4-r9 to mitigate "Key not in table" error. 

Regards

Anand 

1 Like
9

Hi Anand,

Thanks for your support and help, all the APs are function normally now.

note: I will inactive your account on our cloud.

thanks 

Regards