We have a new customer who needs to be able to access a FTP server for her work. I will be contacting her again and getting the specific error message, but I am curious if a static ip would help. The SM is connected directly to her computer. No router involved.
Zach
EDIT: She was still using her SBC browser, so I showed her how to open up a “Internet Explorer” browser and we tried from there. Still received this error message:
“FTP FOLDER ERROR”
“Windows cannot access this folder. Make sure you typed a file name correctly, and that you have permission to access folder.
DETAILS
"The connection with the server was reset”
A static IP wouldn’t make a difference. It would only make a difference if she was running the FTP server on her machine.
Sounds like a stupid Windows problem or misconfiguration on the server end. If she is, of if you are, familiar with command line ftp I would try that to see if she can get a hold of the same data she is not able to via IE or a FTP Client GUI.
From the command prompt:
1. ftp <FQDN or IP Address>
2. Login information
2. use the “cd” command to get to the proper directory
3. GET <filename> to download a file
4. PUT <filename> to upload a file
Thanks.
She had a co-worker try her username/password on her own computer and it worked from their. But that co-worker never had a problem with her own access to the server. So…
Her link is awesome, her internet works flawlessly, but she still thinks its our responsibility to help her get her connected. She can get to the site, but can’t get in. I’ll try my best, but I think she needs to talk to her company’s tech. Thanks again
Zach
This may or may not apply in your case. FTP has two modes, active and passive. Active FTP is the default with command line interfaces but PASV is the default with most browsers.
Active FTP will not work over a connection which is NAT’ed on many devices. This happens because the outbound connection is opened by the client device to pass commands but the inbound connection is opened by the server to the client and when NATed, the server can not find the client to open the connection. Many routers these days have additional software built into the packet filtering firmware to manage active FTP by monitoring outbound connections and “triggering” to pass inbound data streams to the appropriate client behind the firewall.
PASV mode does not work this way. PASV mode FTP will use the command link to pass the data traffic back to the client (unless I mis-remember).
HTH
-m-
We just encountered a similar problem, however, we did not receive that error message, we just got a blank page where it should have asked us for the credentials. We did 2 things to make it work.
1-We disabled NAT on her module
2-In Internet Explorer, under Tools-Internet options-Advanced tab-part way down there is an enable folder view for FTP sites that was unchecked-we checked it off.
That solved the problem. Hope this helps.
I HAVE FTP ON MY PC AND A CANOPY:
Device type 5.7GHz - Multipoint - Subscriber Modem - 0a-00-3e-f0-c8-1e
Software Version CANOPY 6.1 Dec 08 2004 09:22:02 SM-DES
CAN I CONFIGUTE IT SO THAT MY FTP SERVER BECOME AVALIABLE FROM INTERNET?