Getting stuck at REGISTERED when pre-configuring

Arakasi · January 15, 2021, 11:29pm

Since the new update, we are able to pre select the color code, name the radio, and select the VLAN.
All of this makes installing twice as fast, but ever so frequently as of lately, issues have raised.
The main issue is that cnArcher will say REGISTERED and then won’t do anything.
The radio is connected to the AP, but cnArcher refuses to move along to the alignment page.
I spent hours having my techs try different “fixes” with no luck.

Happens both with Android (beta) and iOS. Only happens with pre-configuring.
I have two log files from techs that have had this happen in their last installation, I have sent to cnarcher@cambiumnetworks.com

bhavyav8421 · January 18, 2021, 6:10am

@Arakasi

Pre-configuration of color code feature is given only for Android (beta) cnArcher version1.6.4 and not for IOS. Could you please verify whether this issue happens with IOS.

Arakasi · January 18, 2021, 8:47pm

I just verified with our techs, it is only on Android. They are using the latest beta.

bhavyav8421 · January 21, 2021, 10:56am

@Arakasi
I have gone through cnArcher logs which you shared. I could see that the SM state as ‘SCANNING’ after SM reboot. Could you please try to configure SM using SM GUI and see whether it gets registered. It would be better if you share the SM device logs.

Arakasi · January 21, 2021, 10:26pm

When we get into the SM when this happens, it is Registered.
I will try and get some logs from the SM for this

Arakasi · January 22, 2021, 9:07pm

Here is the log from an SM with this issue:

SYSTEM EVENT LOG
01/01/2016 : 00:00:00 UTC : :01/01/2016 : 00:00:00 UTC : :Time Set01/01/2016 : 00:00:00 UTC :
SYSTEM STARTUP
System Reset Exception – Power-On ResetSoftware Version : CANOPY 16.1.1 (Build FACTORY-V7-P1-1) SMBoard Type : P15Board Temperature : 23 C / 73 FDevice Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 111919;01/01/2016 : 00:04:04 UTC : :Web user; user=none; Reboot from Webpage;01/01/2016 : 00:04:09 UTC : :Forced reset;01/01/2016 : 00:04:10 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 16.1.1 (Build FACTORY-V7-P1-1) SMBoard Type : P15Board Temperature : 28 C / 82 FDevice Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 111919;01/01/2016 : 00:07:28 UTC : :Telnet user; user=; PowerOn reset from Telnet command line;01/01/2016 : 00:07:28 UTC : :Telnet user; user=; Reset from Telnet command line;01/01/2016 : 00:07:29 UTC : :Forced reset;01/01/2016 : 00:07:29 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 16.2 SMBoard Type : P15Board Temperature : 31 C / 87 FDevice Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 111919;01/01/2016 : 00:08:19 UTC : Spectrum Analysis for CBRS complete for 10 seconds.;01/01/2016 : 00:10:09 UTC : :Set model to C030045B021A01/01/2016 : 00:10:10 UTC : :Factory Default Completed;User has cleared the log01/01/2020 : 00:00:00 UTC : :01/01/2020 : 00:00:00 UTC : :Time Set01/01/2020 : 00:00:00 UTC :
SYSTEM STARTUP
System Reset Exception – Power-On ResetSoftware Version : CANOPY 16.2 SMBoard Type : P15Board Temperature : 19 C / 65 FDevice Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 111919;01/01/2020 : 00:00:54 UTC : Spectrum Analysis for CBRS complete for 10 seconds.;01/01/2020 : 00:01:08 UTC : :Web user; user=none; Reboot from Webpage;01/01/2020 : 00:01:14 UTC : :Forced reset;01/01/2020 : 00:01:14 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75
No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:00:00 UTC : :01/01/2020 : 00:00:00 UTC : :Time Set01/01/2020 : 00:00:00 UTC :
SYSTEM STARTUP
System Reset Exception – Power-On ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:00:55 UTC : Spectrum Analysis for CBRS complete for 13 seconds.;01/01/2020 : 00:01:55 UTC : :SNMP user; user=snmp; Reboot from SNMP;01/01/2020 : 00:01:57 UTC : :Forced reset;01/01/2020 : 00:01:57 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:02:33 UTC : Spectrum Analysis for CBRS complete for 13 seconds.;12/31/2019 : 17:03:17 MST : :Timezone set to MST;01/22/2021 : 10:33:32 MST : :Time Set01/22/2021 : 10:33:49 MST : :Configuration file “option66.cfg”, triggered from DHCP Option 66, successfully imported.01/22/2021 : 10:33:57 MST : :Factory Default Completed;01/22/2021 : 10:33:56 MST : :Time Set01/22/2021 : 10:34:07 MST : :Time Set01/01/2020 : 00:00:00 UTC : :01/01/2020 : 00:00:00 UTC : :Time Set01/01/2020 : 00:00:00 UTC :
SYSTEM STARTUP
System Reset Exception – Power-On ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:00:51 UTC : Spectrum Analysis for CBRS complete for 13 seconds.;01/01/2020 : 00:05:42 UTC : :SNMP user; user=snmp; Reboot from SNMP;01/01/2020 : 00:05:44 UTC : :Forced reset;01/01/2020 : 00:05:44 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:06:23 UTC : Spectrum Analysis for CBRS complete for 13 seconds.;12/31/2019 : 17:07:07 MST : :Timezone set to MST;01/22/2021 : 10:43:43 MST : :Time Set01/22/2021 : 10:44:01 MST : :Configuration file “option66.cfg”, triggered from DHCP Option 66, successfully imported.01/22/2021 : 10:44:02 MST : :Time Set01/22/2021 : 10:44:06 MST : :SNMP user; user=snmp; Reboot from SNMP;01/22/2021 : 10:44:08 MST : :Forced reset;01/22/2021 : 17:44:09 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75FPGA Version : 120720;01/22/2021 : 17:46:08 UTC : :Error: Unable to start Spectrum Analyzer for CBRS scan.01/22/2021 : 17:46:42 UTC : Spectrum Analysis on boot up complete for 33 seconds.;01/22/2021 : 10:47:42 MST : :Timezone set to MST;01/22/2021 : 10:47:53 MST : :Configuration file “option66.cfg”, triggered from DHCP Option 66, successfully imported.01/22/2021 : 10:48:05 MST : :Time Set01/22/2021 : 10:49:03 MST : :Factory Default Completed;01/01/2020 : 00:00:00 UTC : :01/01/2020 : 00:00:00 UTC : :Time Set01/01/2020 : 00:00:00 UTC :
SYSTEM STARTUP
System Reset Exception – Power-On ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:00:37 UTC : :SNMP user; user=snmp; Reboot from SNMP;01/01/2020 : 00:00:39 UTC : :Forced reset;01/01/2020 : 00:00:40 UTC :
SYSTEM STARTUP
System Reset Exception – User Initiated ResetSoftware Version : CANOPY 20.0.1 (Build STA-1) SMBoard Type : P15Device Setting : 3GHz MIMO OFDM - Subscriber Module - 0a-00-3e-44-8d-75No valid accounts configured. Using default user accountFPGA Version : 120720;01/01/2020 : 00:01:20 UTC : Spectrum Analysis for CBRS complete for 13 seconds.;12/31/2019 : 17:02:05 MST : :Timezone set to MST;01/22/2021 : 10:53:27 MST : :Time Set01/22/2021 : 10:53:42 MST : :Configuration file “option66.cfg”, triggered from DHCP Option 66, successfully imported.01/22/2021 : 10:53:57 MST : :Time Set

SM SESSION LOG
12/31/2019 : 17:02:05 MST : Event: SMSESACTIVATE, NewState: REGISTERING, Flag 0
12/31/2019 : 17:02:05 MST : Event: SMSESMSG, MsgType: SES_AAATMPACCESS, NewState: REGISTERING, Flag 8
12/31/2019 : 17:02:05 MST : Event: SMAUTHORMSG, NewState: REGISTERING, Flag 0
01/22/2021 : 10:53:27 MST : Event: SMAUTHENMSG, NewState: REGISTERING, Flag 0
01/22/2021 : 10:53:27 MST : Event: SMSESMSG, MsgType: SES_CBRS_TMP_ACCESS, NewState: REGISTERING, Flag 12
01/22/2021 : 10:53:27 MST : Event: SMAUTHORMSG, NewState: REGISTERING, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMCBRSMSG, NewState: REGISTERING, Flag 0
repeated 4 times
01/22/2021 : 10:53:29 MST : Event: SMSESINS, NewState: REGISTERED, Flag 12
01/22/2021 : 10:53:29 MST : Event: SMAUTHORMSG, NewState: REGISTERED, Flag 0
repeated 2 times
SM POWER ADJUST LOG
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:28 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:29 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:53:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:54:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:54:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:55:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:55:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0
01/22/2021 : 10:56:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:56:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 2
01/22/2021 : 10:57:30 MST : Event: SMSESMSG, MsgType: PAREQTO, NewState: REGISTERED, Flag 0
01/22/2021 : 10:57:30 MST : Event: SMSESMSG, MsgType: PASRSP, NewState: REGISTERED, Flag 0

SM AUTHENTICATION LOG
12/31/2019 : 17:02:05 MST : Event: AUTHEN_REQ, NewState: AUTHENTICATING, Flag 0
01/22/2021 : 10:53:27 MST : Event: AUTHEN_EAPSTART, NewState: AUTHENTICATING, Flag 0
01/22/2021 : 10:53:29 MST : Event: AUTHEN_SUC, NewState: AUTHENTICATED, Flag 0

SM AUTHORIZATION LOG
12/31/2019 : 17:02:05 MST : Event: AUTHOR_MSG, MsgType: BCASTKEY, NewState: IDLE, Flag 0
repeated 1 times
01/22/2021 : 10:53:29 MST : Event: AUTHOR_REQ, NewState: AUTHORIZING, Flag 0
01/22/2021 : 10:53:29 MST : Event: AUTHOR_MSG, MsgType: BCASTKEY, NewState: AUTHORIZING, Flag 0
01/22/2021 : 10:53:28 MST : Event: AUTHOR_REQPARAMS, NewState: AUTHORIZING, Flag 0
01/22/2021 : 10:53:28 MST : Event: AUTHOR_CFGPARAMS, NewState: AUTHORIZED, Flag 0

EAP RADIUS LOG

01/01/2020 : 00:00:40 UTC : Initialized EAP
01/01/2020 : 00:00:40 UTC : Created EAP Instance
01/01/2020 : 00:00:40 UTC : Created EAP Instance
01/22/2021 : 10:53:27 MST : Create EAP Session.
01/22/2021 : 10:53:27 MST : Restarted EAP Session.
01/22/2021 : 10:53:27 MST : FULL Restart EAP Session.
01/22/2021 : 10:53:27 MST : SSL client made connection.
01/22/2021 : 10:53:27 MST : Create EAP Session.
01/22/2021 : 10:53:27 MST : Restarted EAP Session.
01/22/2021 : 10:53:27 MST : FULL Restart EAP Session.
01/22/2021 : 10:53:27 MST : EAP SUCCESS For Session
01/22/2021 : 10:53:27 MST : Deleted EAP Session.
01/22/2021 : 10:53:27 MST : Deleted EAP Session.
01/22/2021 : 10:55:24 MST : Cannot Send Accounting Message because radius server IP is 0

DEVICE AGENT LOG
01/22/2021 : 10:53:41 MST : : Attempting (re)connection in 5 seconds
01/22/2021 : 10:53:42 MST : : Attempting (re)connection in 5 seconds

Arakasi · January 22, 2021, 9:08pm

tylerburnsred · January 27, 2021, 7:39pm

We may have found a workaround when cnArcher gets “stuck” like this.

My technicians alert me when cnArcher is stuck.
I log into the SM via the AP and do a full reboot of the radio.
After the radio re-registers to the AP, my technicians go back a screen in cnArcher and then they are then able to proceed.

****Attached below is the screen my technician got stuck on today and the above mentioned fix worked.

bhavyav8421 · January 28, 2021, 4:02am

@tylerburnsred

Thank you for letting me know. I understood that you could move from Configure SM screen to Alignment screen and then to SM LINK test screen. As you written, have you got stuck again at SM link test and rebooted the SM ?