What procedural changes are you taking to keep your technicians safe from exposure to COVID, and to reduce the spread of the virus in general? Here’s what we’re doing, but still running into challenges…
- Wearing masks around the shop, installed several hand sanitizer dispensers around the shop.
- Sending customers a signed agreement acknowledging that they’ll practice social distancing, wear a mask while the tech is on site, etc.
- Giving our Tech’s permission to leave any site should they feel at risk
- Reducing the number of jobs/day where the tech needs to enter the customers home
- We also tried “temp” installs in which we passed the cabling and router through a window and directed the customer through plugging them in correctly (this was a disaster and didn’t last long…)
For some background, I do everything from being a field technician to network engineering. Unfortunately in my experience, the majority of our customers really don’t give a crap about our guidelines. It’s putting myself and our entire team at risk. Just yesterday I started a new install and shortly after drilling my entry point, I could hear several 20 year old kids coughing and sneezing in the other room… It is a difficult conversation for our tech’s to deny a customer service when face-to-face on the “suspicion” that they might be sick…
Our county is just now seeing a MAJOR uptick in cases, and I was able to work with my team to push back all new installations. We have plenty of busy work for the time being (reaims, radio swaps, etc.) where we don’t have to interact with anybody…
Asides from providing your crew with hand sanitizer/masks, has anybody else come up with some clever ways to keep their techs and their customers safe during the pandemic? More importantly, ways to get new subscribers onto their network while minimizing time spent in the home?
Thanks In Advance,
Kung Foo Jezus