Summary: This article describes how to generate a Diagnostic Log from an AOS-Lite AP (X2-120, XR-320). Support may ask you to generate this when a ticket is logged with us.
CLI
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Download and open PuTTy
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From the Menu on the left, under Session, select the Logging option
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Next, select the option to log ‘All session output’ and select the ‘Browse’ option to choose the location of the file and the name.
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Click the Session menu option and connect to the AOS-Lite AP
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Once connected, login to the AP and type the following command
get-diagnostic -
Once the output has finished displaying, close the session, locate the session output file you previously created and upload it to the case.
XMS-Cloud
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Login to XMS-Cloud
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Click the Access Points tab
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Select the Access Point you wish to obtain the diagnostic log from by hovering over it and selecting the icon that appears
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From the new window pane that appears, select the Commands option
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In the Commands text field type ‘get-diagnostic’ and select the Submit button
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The get-diagnostic command output will then be displayed, copy and paste this in to a text file and upload it to the case.
