Are missed heartbeats retried? We have an AP that will run for several hours and then have a momentary Ethernet drop. Obviously we need to find the root cause and fix it, which is proving difficult. But this should only result in a blip for customers, maybe not even noticeble.
What happens however is that a heartbeat request gets missed and the spectrum grant gets withdrawn. This results in a several minute outage. During the pandemic, customers are stuck in their house watching Netflx or doing Zoom classes pretty much all day, and they find these outages intolerable.
Given these Ethernet drops are brief, I’m surprised it results in a loss of the spectrum grant. In the logs we even see an occasional error looking up the cnMaestro (cloud) IP address. It seems like all these things should get retried a few times if they fail.