I have 2 cnPiolot E410 AP’s. I have 2 printers that were connecting wireless with no issues running on 3.11.4.1-r3
Once update to both 4.1-r3 and then to 4.1.1-r5 these two printers will not connect. Has anyone else seen this?
HP printers are HP Officejet 6700 and HP Officejet 8600
With Epson printer no problem.
Check Band steering (in WLAN)
If it is ON, try to Disable and check connection from the printers
Thanks for quick response. That option is disabled.
Please go to AP->Notifications->Events.
Try to find in the logs moment when the printer try to connect.
Take sceenshot with error and put here please.
could you please share tech-support via email to sta001@cambiumnetworks.com
Please do share MAC address of devices via email to analyze logs.
just sent you the tech logs
SOLVED
There is a setting under WLAN Advanced that was set to optional and we needed to set to disabled. The settings is
policies.labels.802.11w_State
Thank you Shashank
