Called in with crash report for “Unexpected error” after installing/ upgrading to 5.6.0.
Tech Support “fix” removed the map now all I have is a white background with no terrain profiles.
Removing .dll files and changing the Environment parameters and updating windows files made this useless.
I have removed and reinstalled several times and cannot get back to 4.9.1 which was working.
This case was created for a crash issue on LINKPlanner version 5.6.0.
Resolution provided:
a few suggestions that we can try which may work around the problem:
Delete some Windows 10 specific DLLs
Open Explorer and navigate to the LINKPlanner installation directory (the default is C:\Program Files\Cambium Networks\LINKPlanner)
Delete MPR.dll and MSWSOCK.dll
Note that you will need administrator privileges on the computer to do this
Older versions of LINKPlanner removed these files, but this created compatibility issues for some users so we have started to leave them in on the Windows 10 build and this may be the cause of the current problem.
- Disable the online map.
Click Start → Run (Windows Key + R)
Enter “cmd” in the Open box and click OK
Type the following in the console:
setx LINK_PLANNER_HIDE_GMAP 1
setx LINK_PLANNER_SIMPLE_HTML 1
LINKPlanner will use a simple HTML viewer to render any HTML messages rather than the embedded Internet Explorer control, which is why the map disappears.
- Install the Microsoft C++ 2008 Redistributable Package
Visit https://www.microsoft.com/en-gb/download/details.aspx?id=11895, then download and install the package
LINKPlanner is using an older version of Python that uses this package. Usually, it is installed along with other applications, but it’s possible that users reporting the error do not have it installed.
As the issue is resolved, I will mark this case as closed.