Hi all,
First time post here. I am a customer with a very small and young wireless isp company. Who haven’t been returning calls or been helping us out. Iam in a rural area and the only internet is dial up (26000) satellite or this wireless network. The AP is solar powered. And I think there is something wrong with it. But I am not sure how the solar AP works, so let me layout what happens.
Works great during the day. But when night comes it will work for a few hours then the signal will drop. I can ping out but I get no ping back. Always different times, sometimes at 11:30pm or sometimes as early as 4:30 pm depends on, I think, on how bright it is for the day. Then it usually starts working again around 9am if its bright out. I am I right to suspects its a power supply problem at the AP? Or could it be RF interferance problem that happens only at night? Or an alignment issue?
Here is some info from the “Home” page on the canopy software. If you need some more info let me know.
I hope you all can help me out.
Thanks
Heath
ps I have seen jitter go up to 11 but most of the time its around 1-8
Device Type : 900MHz - Subscriber Module - 0a-00-3e-91-76-eb No valid accounts configured. Using default user account
Software Version : CANOPY 8.2.1 SM-DES
Software BOOT Version : CANOPYBOOT 3.0
Board Type : P9
FPGA Version : 100207
Uptime : 00:31:41
System Time : 00:27:45 01/01/2001
Ethernet Interface : 100Base-TX Full Duplex
Subscriber Module Stats
Session Status : REGISTERED VC 18 Rate 2X/1X
Registered AP : 0a-00-3e-92-0e-1a
RSSI : 2082
Power Level : -52 dBm
Jitter : 8
Air Delay : 25 approximately 0.70 miles (3675 feet)
One of several things:
1. Solar panel charge controller is not charging the battery
2. Battery is bad and not taking a charge
3. Solar panel is undersized and can’t charge the battery and run the AP
Jerry Richardson wrote: One of several things:
1. Solar panel charge controller is not charging the battery
2. Battery is bad and not taking a charge
3. Solar panel is undersized and can't charge the battery and run the AP
Thanks Jerry.
Another question about the power. There are house a lot closer to the AP and employees of the isp then I am. Does the power fade out or does it abruply shut down the whole system?. Cause when I first brought the issue up and was still in contact with the isp they looked at me like I was crazy. It seemed like the people close to the AP weren't losing power.
So, I guess there is nothing I can do on my end?
Except to keep calling and sending emails?
Thanks
Heath
it sounds like their losing power to the entire unit
their batteries aren’t charging for nighttime or they dont have enuff batteries to store the charge long enuff to last throughout the night.
it appears to be an alignment issue with the sun ;D
drdrew wrote: it sounds like their losing power to the entire unit
their batteries aren't charging for nighttime or they dont have enuff batteries to store the charge long enuff to last throughout the night.
it appears to be an alignment issue with the sun ;D
thanks
so you think the whole system goes down?
If that is the case why don't they fix it!! Its been 2 months!
argh
Thanks for the help.
Heath
Actually the transmit power on the AP will reduce as the input voltage drops so it’s possible closer users will stay connected.
The AP runs on 24V nominal but will run on 12V
If for some reason the batteries are only providing 12V then that would explain why you drop and closer users do not.
i cant imagine that many ppl being closer then .7 miles heh
Jerry Richardson wrote: The AP runs on 24V nominal but will run on 12V
If for some reason the batteries are only providing 12V then that would explain why you drop and closer users do not.
Thanks Jerry.
I feel like going and buying a battery myself and work on the dam thing. It had worked for the first week but since it drops at night.
Thanks again
ps: did those numbers above look ok or should I try to get the jitter down?
drdrew wrote: i cant imagine that many ppl being closer then .7 miles heh
i know, but there are people maybe 100 yards away.
you have a perfect signal
no way imo could it be an alignment issue
the jitter on a 2x rate could be up to 10 without issues
I didn’t even see the distance and signal level, as mentioned it is perfect.
Because the issue only occurs at night or low light levels, I am 100% certain it’s the solar/charger/battery system.
i agree with jerry 100%, its an issue at the tower & you need to stay on top of your ISP to get this issue fixed.
good luck,
drdrew
thanks for your help.
I will keep on them.
Heath
while its in 2x/1x shouldn’t the jitter be below 5ish?
Is everyone disconnecting at night time? As soon as it went offline I would run a ping test over night to see if any packets at all went through.
It does sound like a battery/solar problem which is easy enough to resolve, I dont understand how WISPs do business like this.
vince wrote: while its in 2x/1x shouldn't the jitter be below 5ish?
Is everyone disconnecting at night time? As soon as it went offline I would run a ping test over night to see if any packets at all went through.
It does sound like a battery/solar problem which is easy enough to resolve, I dont understand how WISPs do business like this.
I don't know if people closer to the AP are disconnecting. One of the wisp employees lives up there and he says he's always connected.
just checked my jitter and it was at 2 with 2x/1x.
Is the 2x/1x part supposed to change? Cause I have seen it say 2x/2x, but then sometimes it says 2x/1x.
thanks Heath
when its 2x/1x you want a jitter of 1-5
2x/2x you want a jitter from 5-10
2x means the SM is running at ~twice the speed. It requires a better signal strength which is why it may go between 2x and 1x.
Im confused that if a tech on the same site is not disconnecting, unless he is lying to you, you do not have battery problems.
What does the wisp tell you when you report the problem?
vince wrote: when its 2x/1x you want a jitter of 1-5
2x/2x you want a jitter from 5-10
2x means the SM is running at ~twice the speed. It requires a better signal strength which is why it may go between 2x and 1x.
Im confused that if a tech on the same site is not disconnecting, unless he is lying to you, you do not have battery problems.
What does the wisp tell you when you report the problem?
Well, when they were answering there phones and I was able to talk to them they said they would look into it.
The tech guy is only, maybe, 75 to 100 yards from the AP maybe closer, I am 3600 ft.
Would anything show up in there logs? Can I have them look at them so I can prove my point?
Thanks
Heath
Anyone suspect desense/interference?
I remember a few customers that would drop out over the course of the night from ~10P till noon. Scratched my head for a day as I looked over the prizm generated graphs…solid outtage. Decided to investigate it one night and came upon a simple new baby monitor that destroyed the signal for 3 neighbors. Not saying this is your issue – by any means. I wouldn’t rule out any particular scenario although I tend to agree with the rest of the members in regard to power. But IF the closer units aren’t cutting out and being you’re .7km from the tower, I could hardly see that 24/12 voltage could do that unless there is no regulation on the AP side for receive power levels. I keep my APs dBs within 5-10 of each client.
A few pennies…for what it’s worth.
Thanks rjk.
My neighbor several homes away experience the same thing, it going down in the evening.
But, sense the majority of the people close to the AP aren’t affected, as far as I know, would anything show in the server logs? So, I can call them and say, “Hey, check your logs at such and such time you see me drop” or whatever.
Also, is their anything on my end I can monitor or watch the status of the AP?
Thanks
Heath