Lost connection for on AP on cnM

Products cnMaestro
1

I have one AP that out of nowhere quit working. It shows online in cnM and in the display page, but is not updateing the SM's connected to it. I pulled the logs and see errors.

Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Not able to find end of header , read more data
Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Not able to find end of headers, even after 10 reads, so exiting, ret = 1
Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Not able to find cnMaestro, Try Discovering again
Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Discovery of cnMaestro Failed
Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Unable to discover cnMaestro
Sep  1 03:16:43 SOUTH_ce9d0d DEVICE-AGENT[2465]: Attempting (re)connection in 5 minutes
Sep  1 03:22:07 SOUTH_ce9d0d DEVICE-AGENT[2465]: EINPROGRESS in connect()
Sep  1 03:22:07 SOUTH_ce9d0d DEVICE-AGENT[2465]: SSL_ERROR_WANT_READ try again
Sep  1 03:22:07 SOUTH_ce9d0d DEVICE-AGENT[2465]: SSL_ERROR_WANT_READ try again
Sep  1 03:22:07 SOUTH_ce9d0d DEVICE-AGENT[2465]: Server certificate is verified and it is valid
Sep  1 03:22:19 SOUTH_ce9d0d DEVICE-AGENT[2465]: Received Headers : "HTTP/1.1 302 Found
Sep  1 03:23:20 SOUTH_ce9d0d DEVICE-AGENT[2465]: lws_connect_timeout_cb: Unable to connect websocket to cnMaestro, trying again
Sep  1 03:23:33 SOUTH_ce9d0d DEVICE-AGENT[2465]: callback_websocket: LWS_CALLBACK_CLIENT_ESTABLISHED
Sep  1 03:23:33 SOUTH_ce9d0d DEVICE-AGENT[2465]: Cleanup any leftover stats requests/timers
Sep  1 03:23:33 SOUTH_ce9d0d DEVICE-AGENT[2465]: send controller data 1 seconds
Sep  1 03:23:57 SOUTH_ce9d0d DEVICE-AGENT[2465]: Not received PONG for the last ping
Sep  1 03:24:00 SOUTH_ce9d0d DEVICE-AGENT[2465]: handle_cns_msg: MSG_REGISTER_SUCCESS received
Sep  2 05:59:15 SOUTH_ce9d0d dropbear[16161]: PAM _pam_init_handlers: no default config /etc/pam.d/other
Sep  2 20:03:38 SOUTH_ce9d0d syslog: PAM _pam_init_handlers: no default config /etc/pam.d/other
Sep  3 04:58:42 SOUTH_ce9d0d syslog: PAM _pam_init_handlers: no default config /etc/pam.d/other

2

Hi ,

From the logs you sent everything looks fine and the AP is connected to cnMaestro server.  When you say it is not updating the SM's connected to it, are the SMs also on boarded to the cnMaestro server and not showing under the AP or you are expecting the SMs to be on boarded automatically after the AP is on boarded to the cnMaestro server. Can you please let us know in detail on what exactly is the issue with the SMs . Also please let us know the software version AP and SMs are using and the Remote Management status of the AP as it is shown in the AP device GUI home page.

Thanks,

KRISHNA.

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