Maestro Debug Log File, and Tech Support Dump need improvement

Crossposting this in the Maestro forum.

I'm on Maestro 2.1.0-r22 OnPrem. Troubleshooting why a few R190W's with 4.4.2 aren't provisioning using Option 66 like all my other R series routers.....that's fine. I'm just having problems with the log files.

In Tools>Debug, I can start a log capture. It is only showing a snippet of the log file. How can I see more in Maestro? The Packet Capture works great, but the Logs are worthless here.

Same story with the TechSupport File download. I upgraded firmware, and when downloading a new TechSupport File, it doesn't contain any lines from after the firmware upgrade and bootup sequence.

Please look into why these logs aren't working properly, it's making things rather difficult to troubleshoot properly.



Hi Kevin,

Did you try debug log level from 'Info' to 'Debug' on the device, to check if you see some more logs.

Administration--> System Log Setting --> Syslog Level

Can you share with me a screen shot for me to understand this better.