ONBORDING

iSurf_X · February 16, 2020, 6:08pm

Hi,

I have been having troubles onbording EPMP 1000, it says "Unsupported S/W Version. Enable Automatic S/W Update in cnMaestro".

I can't find this option in cnMaestro.

Can someone help me in where to find it?

Thanks.

ninedd · February 16, 2020, 6:12pm

It's probably actually asking you to update this particular radio to a newer firmware so that cnMaestro can communicate. What version is this radio running right now?

iSurf_X · February 16, 2020, 7:17pm

its the 3.5, apparently we didn't install the latest one, i will try that in a minjute.

Thanks for your help.

JM

ninedd · February 16, 2020, 11:00pm

Sounds good. Let me know if that solves it or not... I'm currous. :)

DurgaPrasad · February 17, 2020, 4:06am

Hi,

For ePMP 1000 device, to onboard to cnMaestro server the minimum software version should be 3.5.6 or above version.

You can enable Automatically Update Device Software feature from Application > Settings > Software Images > ePMP, so that cnMaestro server wiil automatically update the device software version to 3.5.6 will come to onboard page.

Thanks,

Durga prasad K

Cambium_Justin · February 17, 2020, 3:10pm

Visual for the location and where to check the box.