I have looked through the manual and also searched everywhere. Does anyone know how to find out what the default pass phrase is for the wireless in the R195W? As soon as you click on the box it goes blank. If the customer puts one in and they cant remember it how to we find out what it is?

Log into router Click on Wireless 5GHz tab Click on WPS (WPS needs to be enabled) under WPS summary WPS Key (ASCII) - next to the square is the wifi password Default is 12345678

Looks like that works for the 5Ghz but not the 2.4Ghz

Maybe something to keep in mind on the next firmware update.

[image] Jonathan_Sulger: ? As soon as you click on the box it goes blank. If the customer puts one in and they cant remember it how to we find out what it is? Are you not able to set a new pass phrase? Even if you dont remember the old one, it should allow you to set a new passoword.

Yes you can set a new one but there is no way of knowing what the current one is. Would be better during a service call to be able to see what the old one is to add a new device instead of having to change it and then reconnect all the devices again with a new one. Not a big deal but definitely sho…

Hi Jonathon, that is by design, because it could be a privacy thing. We will consider the eye icon on the device UI. ashutosh

Sounds good. Every other router we work with has the ability to retrieve the passphrase if you have the login credentials to the management interface. It may not be as easy as clicking on it but it can be retrieved. I looked through cnMaestro and did not see the option there either. Not sure that t…

Also wanted to add here that this is achievable already, if you are managing R-series configuration via cnMaestro AP group (In WLAN object). [image]

Does every service provider create a AP Group to configure every individual customer’s home router? If I have 500 R195W do I need to have 500 AP groups defined to allow each customer to choose their own password? Can users change their own WiFi password if an AP group or template is applied to the…

We typically setup a different SSID for each install as the customer requests. We do have a group setup for the office but have no plans to setup a separate group for each customer. Also the SSID/Passphrase information would need to be available to the Field Service Tech in the field. Honestly the 5…