PMP 450i CNUT upgrade issues

Products PMP
1

I cannot upgrade the 450i SM units through CNUT. The error message shown is as follows:

||Queue NE:AP:[10.10.10.3].LUID:[002] for updating|
|03/10/23 13:02:37 INFO |SNMP session Listening on 169.254.1.10/0|
|03/10/23 13:02:37 WARN |java.lang.IllegalArgumentException: Address type ap unknown|
|03/10/23 13:02:38 INFO |Host: AP:[10.10.10.3].LUID:[002];ESN: 0A003E457922;Message: Checking Network Element Status (SITE= XXXX Pit Trailer 1)|
|03/10/23 13:02:38 WARN |Host: AP:[10.10.10.3].LUID:[002];ESN: 0A003E457922;Message: Unable to communicate with the Network Element. Error:No SNMP response (SITE= XXXX Pit Trailer 1)|
|03/10/23 13:02:38 INFO |Node: AP:[10.10.10.3].LUID:[002] Update Completed.|

So it seems there is an issue with the SNMP connection between the Base unit and the SMs. I am able to upgrade the Base unit no problem. In the past I have been able to upgrade the SMs when connected to the inline POE injector but this is not feasible for my current situation.

All SNMP settings are as per factory default and CNUT can identify all subscribers from the BSU, however the upgrade will not go through.

Any ideas?

2

Hello Chris,

did you disable the firewall on your PC hosting CNUT Updater?

Sincerely yours,

3

Hi Olympe,

Yep, I made sure the firewalls were disabled. Also tried a different computer. It seems to be an SMNP connection issue between the Base and Subscriber unit. As mentioned I can upgrade the SMs when connected through Ethernet.

Cambium support is looking into it. If they get back to me with a solution I’ll post it here.

Thanks
Chris

1 Like
4

Have you tried enabling updates via the AP… so the AP pushes the updates out to all the SM’s? This is what we typically use to get around the issues you mentioned. ALSO, make sure that you have all the SM types selected that you’re updating:

image

3 Likes
5

Hi Eric,

Thanks for your response. We did find a resolution to this issue. In the end it came down to the public vs private IP setting for the subscriber units. Most of our clients require the IP address of the subscribers to be set to private but this also prevents CNUT from pushing the update files through SNMP.
In order to remotely update the subscribers we set the IP address of each subscriber to public, performed the update and then reset the IP address to private for normal operation.
Not sure if this has been addressed in subsequent updates but it is a work around if needed.

Regards
Chris

6

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