Problem with cnMaestro

hi,

Please can anybody support me about cnMaestro cloud?First i have add by msn the devices but they show in status "waiting for device' and still nothig happens.Second i can not add device by cambium id.When i add button it show a message' error there is no use available' even i am as super Admin.I have reset and enable /disable but still again the same.Thanks

@alkano 

One of our support engineer will contact you shortly to address the on-boarding issue. 

Please unicast me your direct number, my email address is kumaran.kannappan@cambiumnetworks.com

Same problem here started today. 

The client device connects to cloud.cambiumnetworks.com and downloads the latest firmware (4.4.2-R2). The onboard queue says "waiting for device"   

It proceeds to install the firmware and reboots the cnpilot. 

After rebooting the cnmaestro config tab just says "connecting" The cloud onboard queue says "waiting for device.  

The errors start appearing in the log file:  

<Wed Jun 12 02:32:32 2019> DEV_MANAGER[19408]: Attempting (re)connection in 5 seconds
<Wed Jun 12 02:32:44 2019> DEV_MANAGER[19408]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 02:32:44 2019> DEV_MANAGER[19408]: Attempting (re)connection in 5 seconds
<Wed Jun 12 02:32:56 2019> DEV_MANAGER[19408]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 02:32:56 2019> DEV_MANAGER[19408]: Attempting (re)connection in 5 seconds

While the cloud cnmaestro still says "Waiting for device" in the onboard queue. 

FYI we had this and fought with a Cambium engineer and figured out what the issue is.  They (Cambium) changed something with SSL about 24 hours ago.  All Devices (190w and 201p) that we had trouble with had firmware 4.2.2-r2 on them; we upgraded to 4.5-r7 and devices onboarded as normal.  I have notified our RTM of this and he is looking into what the steps to move forward will be as we have 60 or 70 of these that just came in and we suspect all have same firmware.

This explains what i am seeing as I test this now. 

It seems that the factory firmware of 4.4.2-R2 wont connect 

We have about 100 of these sitting in boxes ready to deploy - will need to send them back if we cant onboard them automatically. 

So on 4.4.2-R2 cnmaestro config tab it just says R190: connecting / Maestro: Waiting for device

R190 log entries are: 

<Wed Jun 12 16:46:49 2019> DEV_MANAGER[19197]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 16:46:49 2019> DEV_MANAGER[19197]: Attempting (re)connection in 5 seconds
<Wed Jun 12 16:46:58 2019> DEV_MANAGER[19197]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 16:46:58 2019> DEV_MANAGER[19197]: Attempting (re)connection in 5 seconds
<Wed Jun 12 16:47:09 2019> DEV_MANAGER[19197]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 16:47:09 2019> DEV_MANAGER[19197]: Attempting (re)connection in 5 seconds

If I upgrade them manually by pulling them out of the box and loading on the firmware 4.5-R7 then it works

Now I have turned on automatic firmware upgrade and will try to see if the firmware download/install will work. 

Fresh out of box 4.4.2-R2: 

R190: Device not claimed
R190 Log: 
<Wed Jun 12 16:58:21 2019> DEV_MANAGER[17677]: Not able to find [ device_id ] in keystore
<Wed Jun 12 16:58:26 2019> DEV_MANAGER[17677]: Error response: [{"error":{"level":"error","message":...
<Wed Jun 12 16:58:26 2019> DEV_MANAGER[17677]: Unable to discover cnMaestro URL (re-discover in 66 s...
<Wed Jun 12 16:58:26 2019> DEV_MANAGER[17677]: Attempting (re)connection in 66 seconds

Adding to onboard queue and waiting 90 seconds: 
R190: Device not claimed  / CNMaestro: Waiting for Device

After a while: 
R190: Connecting  / CNMaestro: Waiting for Device
R190 Log continued from above: 

<Wed Jun 12 16:59:33 2019> DEV_MANAGER[17677]: Not able to find [ device_id ] in keystore
<Wed Jun 12 17:00:03 2019> DEV_MANAGER[17677]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 17:00:04 2019> DEV_MANAGER[17677]: Attempting (re)connection in 5 seconds
<Wed Jun 12 17:00:21 2019> DEV_MANAGER[17677]: callback_websocket: LWS_CALLBACK_CLOSED
<Wed Jun 12 17:00:21 2019> DEV_MANAGER[17677]: Attempting (re)connection in 5 seconds

Same two lines repeat over and over again

It doesnt seem to automatically update its firmware as part of the onboarding 

Hi

I have sent you private message, please respond with your device MAC & CambiumID.

Rupam

Hi Raytaylor,

This issue should be fixed now. Devices should onboard with 4.4.2-r2 firmware. Please check now and let us know if you still face any issue.

Please unicast to "vinod.karadigattu@cambiumnetworks.com" if any issue.

1 Like

Thanks guys

Yes is now fixed. 

Hi I have run into the exact same problem. Seems like a bug. I have 7 SM‚Äôs that are in the ‚ÄúWaiting for Device‚ÄĚ status. Any recommendations on how to fix this?