Problems with Path Profile Service - Resolved

We are very sorry but we are currently having problems with our email service provider, which means that we are unable to receive path profile requests from LINKPlanner V2.6.1 or later. We are working to resolve this and will issue a new post once we are back up and running, hopefully by later today.

The Path Profile Service is now back up and running for all versions.

We are very sorry for any inconvenience caused

Profile Service is now back... oh realy...!!!



Hi James,

If you are having problems can you send an email to and we'll investigate the cause. It would help if you include details of any error messages that you see.

There are no issues with the path profile service at this time so any problems are probably caused by incorrect network settings on your computer. Check out this guide for more information: