PTP700 Login after Installation

Hi there,
I’ve been running into an issue where after configuring the installation of PTP700, whether I change the password or not, once it reboots to the new IP address, it asks for a username and password. Seemingly no matter what I put (blank, default admin/admin, etc.) it registers it as an invalid login. Am I doing something wrong during installation, is there another default username/password combo I should know about?

At no point am I ever prompted to enter/configure a username, so I’m really confused what username it wants me to put. When I reset through recovery, I’m able to get in with the blank login, but after the installation, nothing I seem to put into login works.

Thanks in advance for any help.

Hi Paolo, welcome to the community.

It sounds like the device has Identity Based User Accounts enabled. See page 6-7 of the PTP700 user guide. If you don’t know the username, I believe the only way to turn that feature off is to Zeroize Sensitive Security Parameters from the recovery page.