I apologize if this is the wrong forum, or if this information is already posted here. I’ve looked briefly, but not extensively to see if my issue was covered. I’m an end customer (actually my mother is, but troubleshooting her connection issues falls to me).
I have a PMP450, provided by my ISP. Their network is a 900Mhz network, a rural WISP. Periodically, the connection goes down. When it goes down, I can login to the modem PMP450 and see that the status has changed from “Registered” to “Scanning” or “Syncing”. I only have the access to the guest splash screen, as I don’t have the ISP’s credentials to login and get more information.
I’ve taken screenshots of the PMP450 splashscreen when this happens, and pushed my ISP to try to identify the issues. I strongly believe it’s a loss of connection to their tower, but they continue to say nothing is wrong, or that it could be a problem with my router, or cabling, blah blah blah. I have the following specific questions:
Can the PMP450 be put into a mode where it sends logging details back to a host? If so, would it log when it loses connectivity?
Does the PMP450 do NAT? My ISP claims it’s not doing NAT…but I can’t seem to see past the PMP450 when trying to SSH or Telnet into my router (in order to remotely administer the router). If so, what options do I have to turn it off, as a guest user?
Thanks in advance for any help, my ISP is quite useless at helping me, claiming “everything is fine on their end!”. They are quite adept at taking the $$$ though!