Reset due to error setting transmit frequency

Products PMP
1

Hi,

I've 2 radio (PMP450 SM) with the following error message, both radios cannot register to APs:

System Reset Exception -- Watchdog Reset Cur ExtInt 0 Max ExtInt 0 Cur DecInt 0 Max DecInt 0 Cur Sync 0 Max Sync 0 Cur LED 2 Max LED 1 Cur WDOG 0 Max WDOG 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 0 Cur FPGA 0 Max FPGA 0 Cur FrmLoc 0 Max FrmLoc 0 Cur WatchDog 33 Max WatchDog 33 RTMLogStats 0 AAState 0 
Software Version : CANOPY 13.2.1 SM-DES
Board Type : P11
Device Setting : 5.4/5.7GHz MIMO OFDM - Subscriber Module - 0a-00-3e-b2-10-64
No valid accounts configured. Using default user account
FPGA Version : 081514
FPGA Features : DES, Sched;
01/07/2011 : 06:27:42 UTC : :Reset due to error setting transmit frequency 5512 at temperature 59 C
01/01/2011 : 00:00:00 UTC : :
01/01/2011 : 00:00:00 UTC : :Time Set
01/01/2011 : 00:00:00 UTC :

 Is it an hardware failure?

2

This can be an error that the radio will recover from with a reboot.  We reduced the occurrence of this issue on R13.4, and would recommend updating to the latest software, which can be found here.

If this occurs repeatedly on these particular SMs (after several reboot cycles), then it's likely faulty hardware, and you can open a RMA case with the support team to get the radios replaced under warranty (email: support@cambiumnetworks.com)

Hope this helps,

Matt

3

Ok, I'll open an RMA case.

Thank you