solving "distant" problems...

hi jerry…thanks for your help.

you cover so much ground with canopy - what happens when you experience something like this at a site 30-40-50 miles away… ? do you drive over there and start working on it right away? how do you deal with those customers over there if they’re upset? fortunately, we’ve only had one customer call and report a problem and that was this morning - but you know the other customers are seeing those issues too.

i tend to want to take a proactive approach, contact the customers who are affected before they can contact us and explain what is happening to them - but i don’t do the customer service for our company - just the network administration.

perhaps this would be a good topic too…but i’d like to grow larger - so i’m already thinking about these kind of problems.

jay fuller