On occasion, a customer calls with a percieved issue with their managed WiFi. I may have no visibility or access into their local network other than what is shown in cnMaestro. Currently, for managed WiFi accounts we use a competitors APs but are seriously considering a move to cnPilot. On these other units this "Debug Terminal" is a feature to debug the local network. From their management portal you have CLI access to the AP via STUN, then can ssh to other devices allowing you to reboot something or poke around a bit and find the real issue. It has just been really handy a few times.
On occasion, a customer calls with a percieved issue with their managed WiFi. I may have no visibility or access into their local network other than what is shown in cnMaestro. Currently, for managed WiFi accounts we use a competitors APs but are seriously considering a move to cnPilot. On these other units this "Debug Terminal" is a feature to debug the local network. From their management portal you have CLI access to the AP via STUN, then can ssh to other devices allowing you to reboot something or poke around a bit and find the real issue. It has just been really handy a few times.
thanks for the details here, this is indeed a useful troubleshooting option.
We are adding this ability to ssh from one AP to another device, to our upcoming 4.0 release, you should see it in a beta build in the next few days on the support site (in the beta section) and releasing mid-Oct.
There is a SSH option to connect to other devices now in 4.0 version, nice job. But we still can't use this option through cnMaestro as Matt Hopkins asked before.
When I try to use this command I get to the part that I have to enter password via cnMaestro debugging, but can't since command is already running ("In Progress...").Â
Now I can't input password and can not connect to anything further. Could you please look into that? Or should I contact cnMaestro team?
We are thinking on long term solution to put SSH connection directly to AP from cnMaestro even when AP is deployed behind the NAT box. Advanced Remote CLI from cnMaestro can't be used / designed for interactive commands. We had put mainly to run non interactive CLIs.
This would definitely be a useful feature, we currently have half of our sites with Mikrotiks to allow this sort of functionality, being able to initiate it via cnmaestro on an AP would be a significant plus for our clients when they are experiencing hard-to-diagnose problems.