I’m trying to push a config update to E600 V4.2.3.r2 but when attempting to sync the devices the Access points disconnect from the local network and the sync fails.
I am connected to the site via vpn and running pings to the local IP of the access point.
When i select sync configuration against the device, the ping drops and the access point loses connection to the controller
I lose access to the device for 10-15 mins before it re-connects but with error device timed out.
Sync status
Device out of sync : Device’s mapped AP/NSE/Switch Group updated
Cambium devices, when determining that the set configuration does not provide access to the cloud, restore the last known working configuration. This takes exactly about 10 minutes.
Something is wrong with your network settings, which is causing the problem of disconnecting the device
In the most common case, this happens when the AP gets isolated because the switch port it is connecting to is trunked and not servicing the expected vlan. In your case, it seems like a simple setup. So it is puzzling me also. please raise a support ticket.
Did you pull the working config out of the AP when it connects back to see if there is any difference from other site’s APs?
Ah no the “system hw reset” is just a difference in firmware versions. I upgraded the working site AP to match the non working and it now shows the system hw reset.
