Synchronisation problem between cnMaestro and cnPilot (E500 and E400)

CE-Infra · March 6, 2018, 11:01am

Hi Dear all,

Can you please help me, I am a new to cnMaestro.

I set up a cnPilot E500 and a cnPilot E400 and onboarded them on cnMaestro.

cnMaestro shows that the devices where successfully onboarded and they are online but when I change the settings on cnMaestro, it doesn't synchronise with the devices.

In the status, it shows the message "Not In Sync: Failed to push configuration to device"

Thanks in advance for your help.

Cambium_Rupam · March 6, 2018, 3:02pm

What is the firmware running on the device?
And can you see the detailed error in the jobs page why it failed to push the config.

CE-Infra · March 7, 2018, 7:16am

Hi Rupam,

thanks for the reply.

The version of the firmware running on the device is 3.1.4-r3.

When I look on the details of the failed job, I see the message Error: power level not supported

I also attached a print screen for more details.

Thanks.

Cambium E500.jpg (30.9 KB)

Cambium_Rupam · March 7, 2018, 12:35pm

Can you please update AP with latest firmware (3.6) and then do config push from cnMaestro and make sure power level you are setting is above 4?

CE-Infra · March 19, 2018, 12:00pm

Hi Rupam,

thanks a lot for your reply,

I updated the firmware on the cn E500 and the cn E400.

the cn E500 is now synchronising properly but the cn E400 is giving the error country_code:Country not supported on this sku

How can I deal with this error ?

Thanks again for the help.

CAM_TSK · March 19, 2018, 12:26pm

If you are using cloud, please invite shashank.tadakamadla@cambiumnetworks.com or email me tech-support of e500 AP.

Cambium_Rupam · March 19, 2018, 12:48pm

You can check for list of countries supported from device UI and verify the AP group in cnMaestro is pushing the right country.

Oisaghie_Omokhagbon · November 30, 2021, 5:19pm

Hello Rupam,

I am having the same issue with my E-410s, i have 40 of these Units installed and i cant manage them from the cloud because of this same error:

“Configuration failed: country_code:Country not supported on this sku”

What is the best country to choose to allow for cnmaestro cloud management?

Thank you.

Jordan · November 30, 2021, 6:37pm

Hi @Oisaghie_Omokhagbon,

That depends on the SKU of your e410s. Some SKUs support different sub-sets of available country codes.

Log in to one of your devices via its web UI, navigate to Configure > System and check the list of countries in the Country-Code drop down. This list is what country codes may be accepted by your devices.