Tech-Support on Enterprise Access Points

The E-Series Enterprise Access Points support a feature where a single click collects all the tech-support information from the device and places it in a .tar.gz file that can be emailed to support or engineering to help us investigate and root-cause any issues.

This file contains the system configuration, the output of a number of CLI commands, a snapshot of system state (processes, memory) as well as logfiles all in one package, instead of a multi-step process to collect all this.

This operation can be run either from the device GUI, or from cnMaestro troubleshooting page. During this process the normal operation of the device is not affected.

From device GUI:

From cnMaestro: