Tengo Problemas

Products Enterprise Wi-Fi Networks
1

I have problems with the clients conecting to the ap, is a xnet passpoint

this is what it says

  • Name

    WIFI_CLIENT_CONNECTION_FAILED

  • Message

    Radius server is not reachable

  • Event Time

    08 Sep 2025, 11:48 AM

  • Client MAC

    4A:02:EA:DB:94:A7

  • MAC

    FC:11:65:B6:9D:82

  • Device Type

    XV2-2T0

  • Device Name

    XV2-2T0-B69D82

  • Model

    XV2-2T0

  • Age

  • 1m 34s

2

@Magdiel_Torres

Could you please enable debug logs using the following command:

service debug wmd logging-level debug

Once enabled, reproduce the client connection failure and then collect and share the tech-support logs. This will provide us with more detailed data and help identify the probable reason for the client disconnection.

Thank you for your support.