Unable to onboard device

Products cnMaestro
1

I added my device to te cambium cloud with the serial number, but i can´t claim these device.
“Waiting for device” show´s in the cloud controller. I can ping the internet from the switch via SSH.

2

What exactly can you ping? Some public IPs or domain name? Can you ping cloud.cambiumnetworks.com?
Did you configured dns servers on the switch or via DHCP if using it?

If DNS is OK then maybe some firewall rules on the gateway?

3 
2021-09-28 12:13:59 1248 device-agent/src/device-agent.c:2512:Attempting (re)connection in 5 seconds
2021-09-28 12:14:04 1248 device-agent/src/https-client.c:310:OpenConnection: getaddrinfo -2:(Name or service not known)
2021-09-28 12:14:04 1248 device-agent/src/https-client.c:708:OpenConnection to cnmaestro.fritz.box:443 failed
2021-09-28 12:14:04 1248 device-agent/src/https-client.c:318:Resolved cloud.cambiumnetworks.com to IPv4 address
2021-09-28 12:14:04 1248 device-agent/src/https-client.c:361:connect() success
2021-09-28 12:14:05 1248 device-agent/src/https-client.c:660:Error response: [{"error":{"level":"error","message":"Internal Error","code":1009}}]
2021-09-28 12:14:05 1248 device-agent/src/device-agent.c:2575:Unable to discover cloud URL (re-discover in 356 seconds)
2021-09-28 12:14:05 1248 device-agent/src/device-agent.c:2510:Attempting (re)connection in 5 minutes

Regards
Dirk

4

Can you try change firmware on one device for test, upgrade or downgrade and try again?

5

Upgrade is not possible. Wont work.

6

No Firewall between switch and router

7

Hi. You may want to check the DNS settings on the equipment to be on-boarded. On-boarding needs to resolve Cambium’s URL. Ping only uses IP.

8

This suggests that the device is successfully resolving DNS. The format of the Error response appears to be coming from the cnMaestro front-end. You should probably raise a support ticket.

Edit: Never mind, I see that you did raise a support ticket and the issue was resolved after upgrading the firmware to 4.1.1 -r2.

9

Ooops, you are right! I should 've read further up the threat before replying! Sorry guys. Glad the issue was resolved.

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