Unable to recover E500

Javier_Capovilla · March 29, 2021, 4:14pm

Hi,
I need reset a cnPilot E500 but reset botton not work. Both, power led and net led, blink in green and orange permanently. Any ideas if it can be recovered?

Thank

CAM_TSK · March 29, 2021, 5:00pm

Please follow below power sequence to factory reset device:

Javier_Capovilla · March 29, 2021, 5:22pm

Hi,
It does not respond to this way of doing the reset. Power Led Blink green and Net led blink orange and not change.

Thank

CAM_TSK · March 29, 2021, 5:38pm

Could you please confirm if you are able to access it via 192.168.0.1 IP or Zeroconf IP (169.254.x.y).

Where X is decimal value of 00:11:22:33:XX:77 ethernet MAC address

Where Y is decimal value of 00:11:22:33:44:YY ethernet MAC address

Javier_Capovilla · March 29, 2021, 5:53pm

I have no link on the ethernet port. We change the POE injector and the patch cords. The AP does not boot.

CAM_TSK · March 29, 2021, 6:18pm

But LED state you have mentioned does indicate device is booted.

Please try accessing device via eth2.

Javier_Capovilla · March 29, 2021, 6:38pm

No access from eth2. Nio link.

CAM_TSK · March 29, 2021, 7:03pm

Is their any SSID configured? If yes, could you please connect SSID and try to access device via Zero Conf IP.

Javier_Capovilla · March 30, 2021, 11:26am

Hi,
Very bad, not SSID configured. ( no link in eth1, no link in eth2, not responding reset procedure with reset button and POE options)

CAM_TSK · March 30, 2021, 3:35pm

If your device is still under warranty, could you please raise support ticket.

They will help you with next steps.