Updated 3 XM devices and they didn't come back online

Hello. We upgraded 3 Nanobridge M5 25db radios from ePMP elevate 3.3 to 3.4.1 and none of them came back online after the upgrade. We called the customers to have them powercycle with no luck.

We are going to swap them to ePMP hardware tomorrow to get the customers back online but just wondering what might have gone wrong here?


@dcshobby wrote:

Hello. We upgraded 3 Nanobridge M5 25db radios from ePMP elevate 3.3 to 3.4.1 and none of them came back online after the upgrade. We called the customers to have them powercycle with no luck.

We are going to swap them to ePMP hardware tomorrow to get the customers back online but just wondering what might have gone wrong here?


Hello Darin,

Have you upgraded them through UI or cnMaestro?

Thnak you.

I upgraded through the GUI with the latest UBNTXM Elevate file 3.4.1


@dcshobby wrote:

I upgraded through the GUI with the latest UBNTXM Elevate file 3.4.1


We will check it and revert back to you.

Did you try to recover them with tfpt recovery procedure?

Thank you.

Darin,

I've tested upgrade from 3.3 to 3.4.1 5 times with ePMP Elevate NB-XM(sku195) and every time it worked good for me.

Thank you.