In case you haven’t already, I recommend you create a support ticket
As @Anilkumarreddy suggests understanding what version of software you are running on the Radio’s, E2E and cnMaestro will be key and we can get those from the Tech Dumps. Have those available for the ticket would be ideal.
Please see the KB article Download Field Diags of 60 GHz cnWave device and E2E Controller Tech Support dump in cnMaestro .
Once we understand the issue we can let others know the solution on this forum topic.