820s LEDs all red, bad??

We lost one of our links and we sent our tower crew up the tower to check it out. The sys LED was bright red, the other two were red also, just not as bright. Can I assume the unit is toast and needs to be sent in for repair, or has anyone been able to rivive a unit in this state?  Thanks Dan

When you log into the unit, what alarms are reported?


Can't log into unit. No response.

Have you tried the default IP address via a splitter cable?


If you're not able to do this, please contact customer support!


I hope this helps!