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Are you running on Windows or OSX?

We don't support the embedded Google views on a Mac. See for more information.

If it's Windows, then you'll need to send your log files to To locate the log files on Windows:

- Click Start -> Run
- Enter "%APPDATA%\LINKPlanner" in the "Open" text box
- Send me all of the "cambium_linkplanner" log files

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