How do I generate a Tech Support log from an XV series AP

Products Enterprise Wi-Fi Networks
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This article describes how to generate a Diagnostic Log from an XV Series AP when Support requests one.

Standalone APs

  1. Log in to the AP via the Web Management Interface by loading its IP address in a Web browser.

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  1. Click the Operations menu item and under the System header, click Download Tech Support

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  1. The Tech Support logs will download directly to your machine. Attach the Tech Support logs to the ticket via the Support portal or reply to the support ticket via Email and upload the log as an attachment.

XMS-Cloud

  1. Login to XMS-Cloud

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  1. Navigate to the Access Points tab

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  1. Click on the desired AP’s hostname to access more options

APselect

  1. Click on the Tools icon

APtools

  1. Fill in the Name and Description fields and click Run Diagnostic

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  1. Once completed, click the Download icon to download the logs to your computer, then upload them to the case.

APdownload

cnMaestro

  1. Login to cnMaestro
  2. Click the Device icon on the left hand side of the page

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  1. Click in to the AP you wish to obtain the Tech Support logs from

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  1. Then choose the Tools option from the Menu and then click the Spanner icon to download the Tech Support logs.

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  1. The Tech Support logs will download directly to your machine. Attach the Tech Support logs to the ticket via the Support portal or reply to the support ticket via Email and upload the log as an attachment.

Note: Please ensure any pop up blockers are disabled or allow from cnMaestro to ensure the logs can be downloaded.

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