When a CBRS account is created in cnMaestro, you must supply contact information, payment information, and designate a SAS vendor. We also need an email address to be used when setting up your account with your designated SAS vendor.
We will direct business-oriented information about the CBRS Services to the Business Contact and technically-oriented information to the Technical Contact such as planned maintenance window schedules, training alerts, and information about outages and technical issues.
Payment information can be either credit card number or bank account number (ACH). This information is verified online in order to proceed with setting up your account.
This article tells you how to update this information. Keeping contact information current is very important because we send out frequent emails, especially to technical contacts. Here are some points to note about contacts:
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By default, invoices are sent to the Business Contact. If your would also like invoices to be sent to your Accounts Payable or bookkeeping department, please send a request to AR@cambiumnetworks.com and we will add the email address to your account in our billing system.
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You can add multiple Business Contact email addresses. Unfortunately today we do not have a way to add multiple contacts for the Technical Contact. Feel free to enter an alias to a group of email addresses on your CBRS Account page.
Getting to the CBRS Account Page
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Go to the cnMaestro home page: https://cloud.cambiumnetworks.com/
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Login by clicking “Sign In” at the top-right of the page, then entering your credentials
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Click on the “Network Services” icon, then “CBRS” on the left-hand menu bar:
If you don’t see the Account page, click on “Account” on the menu bar at the top of the page:
Changing Contact and Payment Details
Contact Details. Overwrite the existing text with the updated text. Click “Update” at the bottom of the page when you’re done.
Payment Details. You may have to click the “+” next to “Payment Details” to see this section. The last four digits of the current payment account number are displayed. As noted on the page, to update your payment method, make a selection under “Add Payment Method” and enter the new payment method details, the click “Submit”.
We maintain only one payment method. Any time you need to use a different payment
method, you’ll have to come back to this page and enter it.
Related Topics
Invoices. We do not post current or past invoices on the account page. If you need another copy of an invoice, please contact AR@cambiumnetworks.com.
Billing Disputes. Send an email to AR@cambiumnetworks.com if you feel your invoice is incorrect. We will investigate and update you accordingly. If we feel that your invoice is correct, we will send you the device details that we used to construct the invoice and you can compare that to your records.
Invoicing and Payment. We endeavor to process the invoices and billing on the third business day of the month. We calculate the invoice amount, then process payment. Following this we will send you an email with your invoice. If your payment is processed successfully, the invoice will show the detailed charges and the payment and indicate that the invoice balance is $0.00.
If the payment is not successful, the invoice will show the balance due. The email will inform you that we will attempt payment in three days. Please correct the issue prior to that. We will attempt payment up to three times. If payment is not successful after that, we will contact the Business Contact to understand the problem. If the invoice is not paid after this contact, we will provide 48-hour notice and then deregister your devices and discontinue the service.
Contacting Cambium. If you have a question or concern about the service that is not covered above, please open a ticket with Cambium Support and they can direct your request to the most appropriate person. Go to https://support.cambiumnetworks.com/, then click on “Submit a request”. Or you can open a ticket by phone: 888-863-5250.