Unfortunately we have been unable to reproduce the problem so we don’t know what is causing it. A clean Windows 10 or Windows 11 build works without any errors when we try it.
The online map view is using the MSHTML ActiveX control. This is old technology now and it’s possible that you have configured your machine settings to disable ActiveX or prevent scripts from running in this environment. We’ve tried to recreate this in-house, but we have been unable to trigger the crash. To make things worse, the embedded online map has to run in IE10 compatibility mode. Without this, the communication between LINKPlanner and the embedded map is not possible.
In time, we will be moving to an online version of LINKPlanner so everyone, including Mac users, will have access to the map. If we get a fix or workaround for the crashing issue in the short-term then we will let you know.
Sorry that this isn’t really the solution that you were looking for, but we don’t have a fix at the moment.
confirmed. Windows defender and bitdefender both block MSHTML activex execution. I would imagine this is a common block. Excluding just Linkplanner.exe doesn’t do it, have to exclude the entire linkplanner folder and then it loads.
also note for anyone that finds this thread, you have to ‘undo’ these settings by pasting this into an admin command prompt to bring maps back