"other Fault" appearing with Ubiquiti Radios and SIAE AlfoPlus Radio

I have recently swapped out a Netonix switch for a cnMatrix TX2020R-P based on the fact it should be able to power exery radio I own, however I am getting some very odd issues with it.

Powering my AirFiber, ePMP and PMP450 gear it works great, no complaints.

Powering ubiquiti AirMax Radios via the 24V Passive mode sometimes works and sometimes doesn’t, when it does it just displays “other fault” in the PoE interfaces screen

The other type of radios I have a SIAE AlfoPlus and AlfoPlus2

The 1st Gen AlfoPlus’s work just fine with the Passive 54V Mode delivering around 37 watts. however I cannot get it to power up the AlfoPlus 2 at all, Passive 54V Mode shows Other Fault and Hybrid 90w Mode shows up as “detecting”

Currently running FW 4.1.3-r1 and using a single 900W DC Power Supply, current draw is around 175W so plenty of headroom available

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Please try using firmware 4.2.1-r5… also, please refer to this PDF to make sure you’re using the right banks and PoE types. If you’re still having issues, it would be best for you to open a ticket with Cambium support.
cnMatrix-TX-2K-Tower-WISP-Switches-Port-Connectivity-Guide.pdf (623.6 KB)

Updated to the suggested FW overnight and still no power being delivered to the radio

However the status now reads “other fault (34)” does that indicate what the problem may be?

I plan on going to the tower in question on Monday so I will test the cable and ensure that the radio powers up using the supplied injector when I’m on site

Oh good. Since the update two of my Ubiquiti LTU radios won’t power up

I love your radios but this switch has been a massive let down unfortunately

I’d suggest opening up a support ticket while waiting for a forum response.

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Ticket raised, now just lost power to an ePMP3000 AP

Passive mode shows “overload” and 802.3 mode shows “detecting”

This switch is really starting to cause severe issues for my network

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I suspect this post won’t tell you anything you don’t already know, but just in case:

Any news on this? Thanks.

That other fault (34)
It would be good if there was a list of fault codes published somewhere.

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same problem here I installed today. I can power on PMP450 but and I have working 2 UBNT AC for 2 minuts and then power fault A0.

Please upgrade the switch to 4.3.0-b6 at cnMatrix / Cambium Networks Support. 4.3 release includes an improvement to Passive-54V and Passive-24V modes. The official 4.3 release is scheduled for end of May.

Improvement for the PoE Passive-54V and Passive-24V modes
The improvement of PoE Passive-54V and Passive-34V was implemented on the TX2K switches to power
up some of the 3rd party radios such as Ubiquity radios. There is no change in the configuration of the
PoE Passive-54V and Passive-24V modes.
Note: The firmware change also adds additional safety protection forthe cnMatrix switch and the
connected devices. Therefore,the Passive 54V mode may take up to 8 seconds to power up some of the
radios.

Any suggestions to power up Mimosa or Mikrotik Routerboard too?

We are switching from Netonix to cnMatrix and in lab we have had no problems with small length patch cord, but on tower we can’t power nothing of our radios nor router.

No tried to upgrade to that beta firmware too but I would like to know if you have news on specific device like Mikrotik and Mimosa C5c, B5c and B11.

Thanks.

We have tested the Mimosa C5c in our lab, with up to 100m Cat6 cable with no issue when powered up by cnMatrix.
Per the C5c specs, the radio can be powered up with passive 24V - 56V.
The PoE port on the cnMatrix can be set from the default 802.3 PoE mode to either Passive 24V or Passive 54V to power up this radio.

Not sure why your testing has shown no issues with powering up the radio with short patch cables, but cannot power the radios mounted on the tower.

For the Microtik Routerboard, (for example the RB260GS), the switch takes 11V-30V input on the PoE port, so the cnMatrix port needs to be configured to Passive 24V to power up this switch.

We have not tested the B5c and B11 radios in our labs.
Per the radio specs, both are 802.3at compliant (taking a max 20W and 30W respectively)… so can be powered up by cnMatrix in the default 802.3 mode.

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